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Key outcomes of the 2010 survey on the level of satisfaction of Parties with the work of the secretariat and follow-up action by the secretariat

In her note on the secretariat's Budget performance for the biennium 2010–2011 as at 30 June 2011 (FCCC/SBI/2011/16), the Executive Secretary reported on overall outcomes of the 2010 survey. The secretariat has analysed the results in more detail and has implemented steps to address key issues raised in that survey.

The results of the survey, which had a 39 per cent response rate (73 out of 194 possible respondents), indicate that Parties have a high level of satisfaction with the work of the secretariat: 94 per cent of all respondents somewhat agreed, agreed or strongly agreed with the statement that their level of satisfaction with the work of the secretariat was consistently high. The generally positive ratings were mirrored in the responses to almost all of the questions. Not one question provoked an overall negative response.

Against this generally positive background, Parties did raise some issues as needing attention, although none of these were expressed as strong concerns. The following is a summary of such issues and action undertaken by the secretariat to address those concerns.

There is insufficient information made available to Parties on the negotiating process and events during sessions.

Action taken

It can take too much time, or be difficult, to find documents and information on the UNFCCC website (user-friendliness).

Action taken

Documents are not always available in a timely manner to enable preparations for sessions; the lack of language versions of many documents is a serious impediment to many delegations.

Action taken

  • Corrective actions under way to improve timeliness of document preparation and submission, including stricter document status reporting. (However, there are external constraints, e.g. in cases of mandated workshops and meetings of constituted bodies in the inter-sessional period if there is to be reporting to the next session. In such cases, documents cannot be provided in time, especially language versions.)

The support provided to developing countries in a number of areas is considered to be insufficient (e.g. adaptation, technology, NAPAs).

Action taken
The primary role of the secretariat, in accordance with Article 8 of the Convention, is to provide organizational support and technical expertise to the UNFCCC negotiations and institutions and facilitate the flow of authoritative information on the implementation of the Convention. The secretariat is not an implementing agency and has limited resources for providing direct support to country activities. However, the secretariat is assisting Parties in implementing their commitments and responding to the identified needs and challenges. In this context, the secretariat has undertaken a number of activities to strengthen its support to developing countries, such as the following:

  • Re-alignment of programmes to provide more effective support in Adaptation, and Finance, Technology and Capacity-Building
  • Creation of new web portals (e.g. on Finance and Capacity-building) and overhaul of existing web pages to enhance accessibility of information (e.g. on Adaptation, LDCs, Technology, CC:iNet)
  • Enhanced support to NAPA implementation, including accessing GEF/LDCF resources, and the NAP process for LDCs
  • Support to developing countries in implementing the results of their technology needs assessments through workshops in collaboration with UNEP
  • Coordination of the work of the United Nations Alliance on Climate Change Education, Training and Public Awareness.

Insufficient support is provided to assist developing countries in developing and implementing CDM projects.

Action taken

  • Three Regional Collaboration Centres established in Togo, Uganda and Grenada to create a globally available, regionally located network of offices providing direct support to governments, NGOs and the private sector
  • Loan scheme launched to boost CDM projects in LDCs
  • Two help desks launched to support CDM project stakeholders involved in CDM projects in underrepresented regions
  • Approved a plan to extend financial support to underrepresented countries in establishing standardized emissions baselines
  • Programme of Activity (PoA) rules clarified and standards adopted as an important means to scale up and extend the reach of the CDM, especially in underrepresented regions
  • Adopted top-down methodologies designed to specifically target underrepresented regions

Logistics information for meetings is not available in time to facilitate preparation by participants for conferences.

Action taken

  • Enhanced information for participants for meetings in Bonn on the UNFCCC website; Negotiator, the mobile application for iPhones and iPads, is updated for each meeting; a new version for Android smart phones is in preparation
  • Information for Participants brochure for sessions will be issued earlier
  • Earlier conclusion of arrangements with host governments envisaged to allow earlier logistical preparations and provision of relevant information to participants
  • Increased coordination with the German Government and City of Bonn to provide pro-active and more user-friendly information for participants on meetings in Bonn

Participants' travel arrangements can be improved in terms of routing and timeliness.

Action taken
Results from the traveller satisfaction survey of 2010 show that over 94 per cent of participants rated the travel services as "good" or "excellent", while only 2.2 per cent were not satisfied. While there are necessarily individual cases in which UNFCCC may not be able to provide travel arrangements which fully meet the traveller's request, the secretariat always tries to make as convenient arrangements as possible while working within the UNFCCC travel rules and regulations.

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