Possible cause
You are not connected to the Internet.

Solution:
Try to call any internet-site! If this site comes up, your connection is ok and the mistake lies elsewhere. If not, your connection to the Internet is interrupted. The source of error can be multifaceted. Retry to connect with your provider and ask you administrator.

Possible cause
The video-server is out of service

Solution:
Call another video in the Internet, for example from http://www.realnetworks.com/. If this video runs properly, the video- server you tried to connect with is out of service. The only thing you can do is to try to connect later again. If you get the same message however, you will find all further sources of error and their solutions help-site of Real Networks Inc.

Possible cause
The RealPlayer is not installed, the release is rather old or the installation of the RealPlayer is not working properly.

Solution:
You require the RealPlayer 8 in order to be able to look at the videos. You can download the RealPlayer free of charge here.

You will find an installation manual in the RealPlayers operation manual.

Possible cause
You do not have the latest release of the RealPlayer.

Solutions:
You require the RealPlayer 8 in order to be able to watch the videos. You can test the version-number in the menu HELP under the entry INFO. You can download the RealPlayer free of charge here.

You will find an installation manual in the RealPlayers operation manual.

In this case, you test with a local video whether your RealPlayer is installed and configured correctly. Therefore you run the video VIDEO-TESTS.RM, which you can access via the menu OPEN FILE.

How does this video VIDEO-TESTS.RM looks like?

Well

Your RealPlayer works and is configured correctly. In that case the transfer-bandwidth seems to be not high enough or the video-server overburdens. You probably have no possibility to improve the quality of the video in this case. Further solutions you will find on the help-site of Real Networks Inc.

Badly

You better consult the help-site of Real Networks Inc. Here, you will find the most current information.

Video does not start.

In this case, you test with a local video whether your RealPlayer is installed and configured correctly. Therefore you run the video VIDEO-TESTS.RM, which you can access via the menu OPEN FILE.

How is the sound now?

Well
Your RealPlayer works and is configured correctly. In that case the transfer-bandwidth seems to be not high enough or the video-server overburdens. You probably have no possibility to improve the quality in this case. Further solutions you will find on the help-site of Real Networks Inc.

Badly
You better consult your administrator or the help-site of Real Networks Inc. Here, you will find the most current information.

No sound at all
Check the following sources of error (Perhaps it is a good idea to use an Audio-CD to test your sound system.):

• Are the loudspeaker connected correctly?
• Are the loudspeaker switched on and is the volume control on a high level?
• Is the volume control of your PC on a high level? To check please double click on the loudspeaker-symbol in the taskbar?
• Are all plugs connected and the cables ok?

If you can exclude these sources of error, please contact your administrator.

Further information on sound problems caused by the RealPlayer you will find on help-site of Real Networks Inc