Services to Participants
Information for participants
Floor plan of
the Conference (600 kB)
Rental of delegation offices and equipment on a
Information about border controlTop
Border checks at internal Schengen borders have been reintroduced by Denmark as a temporary measure
from 1 – 18 December as a result of increased security requirements in relation to the hosting of
COP 15 and to ensure public order.
Border checks will be carried out at Denmark's land, air and sea borders with its Schengen
neighbouring countries, as the situation requires.
All travellers may therefore experience border control checks during this period and are advised to
carry their passport on them when crossing borders.
Transportation in CopenhagenTop
Showcase shuttle service
parking for private cars
To and from the airport
Meeting rooms, including TelePresence video conference rooms, can be reserved at the Meeting Room
Assignment Counter, located in Hall B.3
Meeting room booking will only be available on site during COP 15.
Please read and fill out all fields. Meetings will be confirmed a day prior to the meeting.
COP 15 TelePresence facilities are made available for delegates during COP 15. It will be possible to
connect virtually and real time with 77 Cisco TelePresence rooms around the world and with 23 Danish
The COP 15 TelePresence meeting facilities are located in Hall B right across from the UN Meeting Room
You can read more about the COP 15 TelePresence service and the Global Climate Change Meeting Platform
Requests for meetings via COP15 TelePresence:
1. Prior to COP 15: please call +1 408 902-4242
2. During COP 15: Meeting Room Assignment Counter
Cisco Brochure (1937 kB)
Sustainability is one of the main focal points when it comes to providing high-quality catering at
COP15. Besides ensuring healthy, appetizing and reasonably priced food, Denmark guarantees that a
minimum of 65% organic food and beverages will be served at the Bella Center, including fair-trade
products such as coffee and tea.
In order to provide delegates with the best services, regardless of food preferences and working hours,
there will be a wide selection of catering services available within the Bella Center, both day and
Four Climate Kitchens serving hot, healthy and organic food at low prices -- Location: NGO area and
Three Coffee Shops serving quality barista coffee, as well as cakes and snacks -- Location: Center hall
and first floor.
Five Lounge Bars serving sandwiches, snacks and hot and cold beverages -- Location: Delegation, meeting
and press areas.
Four Cafés serving breakfast, hot food, salads and sandwiches -- Location: NGO area and Center
One Night Café serving sandwiches and snacks, as well as hot and cold beverages -- Location:
One Restaurant Bella Vista with an á la carte menu and an extensive wine list -- Location: First
All side events will take place within the Bella Center, where the plenaries, delegation offices,
meeting rooms and press briefing rooms will also be located.
Side event catering form (456
All catering requests for side events and delegation offices should be directed to the catering focal
Bella Center Services
Tel: +45 32 47 28 60
Fax: +45 32 52 96 36
For online bookings, please enter through the COP15-catering website:
Please note that payment should be settled before or upon delivery.
COP 15: taking the train to CopenhagenTop
German railways DB offers special Event Tickets at reduced fares only to participants in COP 15 to
Copenhagen and back from any town in Germany. The round trip rate is EUR 89 for 2nd class and EUR 139
for 1st class.
The special Event Tickets will be issued via a dedicated DB hotline, telephone number +49 180 53 111 53
(charge Euro 0.14 per minute from Deutsche Telekom landline network). The hotline is reachable from
Monday to Saturday from 08:00 hrs to 21:00 hrs. The booking reference is
The Event Tickets are valid in the period between 1 November and 20 December 2009.
Visit DB homepage for train schedules and regular fares
Consignments and shipping information for COP 15Top
Consignments to Bella Center/COP 15 are handled by DSV Solutions. It is possible to send consignments
to DSV/Bella Center, from 23 November 2009 at the address below:
Shipment arriving before 1 December may have storage cost implications for the sender.
Shipment arriving to the Bella Center after 4 December will be rerouted to a sweeping warehouse.
Alternately, goods can directly be taken to the warehouse for sweeping and then come to Bella
The sweeping warehouse address is:
DSV Solutions A/S
c/o Bella Center
Center Boulevard 5
Att: Henrik Glendorf / Mads Bilenberg
Telephone: +45 3247 3017
Consignments can be picked up at the Information Counter/ Meeting Room Assignment counter located in
To facilitate tracking the receivee, the sender organization, receipient/responsible person, telephone
number or e-mail address should be clearly visible on the consignment. Labels for consignment to side
events, exhibits and delegation are different for storage reasons, therefore please mark the
The labels may be obtained upon request by e-mail:
Side event and exhibition: email@example.com
Mobile phone rentalTop
Mobile phones and SIM card purchase service
Sets of mobile phone (Sony Ericsson T700) and prepaid SIM card are available for purchase at the Bella
Center Technical Shop located in Hall D.
Telephone: +45 36196262
Processions and media activities in the City of
Below is a message from the Copenhagen police for the civil society representatives who plan to
organize processions or other media activities in the public sphere of Copenhagen.
Copenhagen Police note